The Feathered Nest - Terms | The Feathered Nest | Booking and accommodation conditions

CHECK IN & CHECK OUT

We ask guests to check in after 2pm. Check in prior to 2pm can be arranged but is subject to availability.

Check out time is 11am. You can request to check out later than 11am but an additional charge may apply.

CANCELLATION POLICY

Cancellations made up to 21 days before arrival will receive a full refund of all monies paid
Cancellations made between 21 days and 14 days before arrival will attract a cancellation fee equivalent to 50% of the full booking
Cancellations made within 14 days of arrival (including bookings made within this period) will attract a cancellation fee equivalent to the total booking per retreat.

All cancellations must be received in writing and any cancellations for packages may attract an administration charge for components within this package that The Feathered Nest may be liable for.

No refunds can be given for any unused services or early departures.

CHILDREN

The Feathered Nest is not suitable for children under the age of 12 years. Parents, by entering into an accommodation contract with The Feathered Nest, accept all responsibilities for their child (ren). Children need to be supervised by their parents (guardians) at all times as the property features several unfenced dam and wetland areas with abundant free ranging wildlife and is set in a fragile forested environment.

FARM NOISES

We are located in a valley in a rural area and on occasions you can expect to hear tractors harvesting crops, cows baying, crows calling, irrigation pumps and those noises expected in a rural setting. Generally though, it is very peaceful and quiet.

PAYMENTS & BOOKINGS

All bookings require a 50% deposit with the balance due at check in.· No shows will be charged in full and forfeit all monies paid.
There is a minimum stay of two nights over weekends and three nights over long weekends.
All of our retreats and amenities are smoke-free. Smoking is only permitted in the designated areas (which are sign posted).
Additional guests (including children) cannot be accommodated under any circumstances.
Pets are not permitted.
We accept Visa (2% surcharge applies), MasterCard (2% surcharge applies), debit cards, AmEx (4% surcharge applies), direct bank transfer and cash.

PRIVACY POLICY

We respect an individual's privacy, and will ensure that we deal with personal information in accordance with the National Privacy Principles under the Privacy Act.

We will collect, use and disclose certain personal information about individuals, in particular our guests (or individuals associated with our guests) in order to fulfil our business functions.

The main purposes for which we collect, use and disclose personal information are to provide and promote our accommodation services, conduct our internal administration and manage our business relationships. We will not use or disclose personal information for other purposes.

We take reasonable steps to ensure that all personal information we collect, use or disclose is accurate, complete, up to date, stored in a secure environment and accessed only by authorised personnel for permitted purposes.

The personal and private information that The Feathered Nest - Luxury Wildlife Retreat collects about our guests is retained only by us. The information is not passed on, sold or given to any other company or organisation. All information is treated sensitively and kept confidential. Our reservations book is kept confidential and is secure at all times. Only staff at the retreat have access to our reservations or current guest lists.

All testimonials in our guestbook on this website are genuine entries from guests that have enjoyed staying at the retreat. We do use first names in our testimonials but, even if surnames are signed, these are omitted from the listings.

When you visit our website we may collect general information, such as details with respect to your:

Internet browser (Explorer, Firefox etc.)
Operating system (Windows, Macintosh etc.)
Date of visit
Time of visit
Path taken through the site

This information does not identify who you are and we will not combine it with information that would identify you.

We may also use small pieces of code to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views, or advertising responses.

If you would like further information or you have any concerns about our management of personal information; or you would like access, in accordance with the National Privacy Principles, to any personal information that we may have collected about you, please contact us.

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